Frequently Asked Questions

How can I order prints from dmcPhoto.com?

Can I obtain prints elsewhere?

When will my prints be shipped?

How will my prints be shipped?

Is my purchase guaranteed?

Is my information kept private?

Does dmcPhoto.com offer matting and framing options?

Are the images on dmcPhoto.com copyright protected?

How can I purchase reproduction rights?

Can I purchase rights to use an image on my web site?

How can I contact someone at dmcPhoto.com?


How can I order prints from dmcPhoto.com?

dmcPhoto.com is a PayPal Verified Merchant.After initially contacting us by email so we can determine exactly what you need, we can arrange for you to pay using PayPal and your credit card or you can pay by check. The choice is yours. Either way your satisfaction is guaranteed.

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Can I obtain prints elsewhere?

Yes. You can purchase our images locally at:

The Art Gallery

4099 Erie Street

Willoughby, Ohio 44094

Phone: 440-946-8001

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When will my prints be shipped?

Our prints are custom produced for your order. Our goal is to ship prints that are not matted or framed within one week of receiving your order, however the time can vary based on our workload. Matted and framed prints will take longer. If you have urgent delivery requirements, please contact us and we will do our best to accommodate them. Please also see our business schedule for closures that could affect your order.

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How will my prints be shipped?

We securely package your order and ship it by Federal Express, UPS, or USPS Priority Mail. We will email your shipment tracking number to you shortly after your order ships. The cost to ship large framed pieces is substantial. In these cases packing and shipping are provided by UPS and the direct cost is passed along to the purchaser.

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Is my purchase guaranteed? 

Yes. Clients returning items in new condition within sixty days of receipt will receive a full refund of their purchase price. Returns must be insured, properly packaged, traceable, and in new condition when they arrive at dmcPhoto.com. Please also see our client satisfaction statement.

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Is my information kept private?

dmcPhoto.com treats all customer information as private and confidential.

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Does dmcPhoto.com offer matting and framing options?

We can accommodate nearly any custom matting and framing requirement. Please contact us for a quote. The cost of framing materials can vary widely. Please read our page on Print Matting and Framing Basics for more information.

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Are the images on dmcPhoto.com protected by copyright laws?
Yes they are. No form of reproduction, including copying or saving of digital image files, and the alteration or manipulation of said image files, is authorized without obtaining written permission from dmcPhoto.com. Unauthorized use is a violation of United States copyright law and international treaties. dmcPhoto.com aggressively prosecutes all copyright infringements that come to our attention.

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How can I purchase reproduction rights?

Learn how to obtain reproduction rights for your book, magazine, annual report, news letter, or other publication here.

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Can I purchase rights to use an image on my web site?

Learn how to purchase rights to use our images on your commercial, educational, or environmental web site by following these instructions. We seldom issue rights for individuals to publish our images on personal web sites. Special rules and discounts apply for use on educational and environmental web sites.

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How can I contact someone at dmcPhoto.com?

You can contact us by e-mail or give us a call at
216-731-2449. Please leave a message if we are unable to answer your call directly. We will return your call as soon as possible. Please see our business schedule for closures that could delay our response to your message. 

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